EmaanMall Distribution Marketplace

9. Payment, Fees, and Settlement Policy

Section 9: Payment, Fees, and Settlement Policy — drafted in the same legal, professional, and comprehensive format for EmaanMall Distribution Marketplace. This section governs all financial matters, including commissions, payment processing, tax obligations, and settlement procedures between EmaanMall and suppliers.

9.1 Purpose and Scope

This section establishes the financial terms and procedures governing the collection, processing, and disbursement of payments between EmaanMall Distribution Marketplace (“EmaanMall”) and all registered Suppliers, Manufacturers, Distributors, and Dealers (collectively referred to as “Suppliers”). It ensures transparency, accountability, and compliance with applicable financial and tax regulations in Pakistan and any other jurisdictions where EmaanMall operates.

9.2 General Payment Framework

1. All payments for orders placed through the EmaanMall platform shall be collected by EmaanMall or its authorized payment partners on behalf of Suppliers.
2. EmaanMall will then remit the net payable amount to the Supplier after deducting applicable commissions, service charges, fees, and taxes.
3. Suppliers acknowledge that EmaanMall acts as a payment collection agent and not as a direct buyer of goods.
4. All financial transactions must occur through EmaanMall’s integrated payment system; off-platform or direct payments between buyers and suppliers are strictly prohibited.

9.3 Commissions and Service Fees

1. EmaanMall shall charge a commission fee on every successfully completed order. The rate of commission will vary by category, product type, and sales volume, and may be updated periodically with prior notice.
2. Commission is calculated as a percentage of the order value (exclusive of taxes and delivery charges).
3. Additional service fees may apply, including but not limited to:

• Payment gateway transaction fees,
• Logistics or shipping service charges (if applicable),
• Promotional or advertising fees (optional),
• Penalty deductions for policy violations or delayed order fulfillment.

4. All applicable fees and deductions will be transparently reflected in the Supplier’s financial dashboard.
5. EmaanMall reserves the right to revise commission or fee structures with at least seven (7) days’ prior notice to suppliers via email or dashboard notifications.

9.4 Payment Collection Methods

1. EmaanMall may collect buyer payments through various secure methods, including:

• Credit or debit cards,
• Bank transfers,
• Mobile wallets,
• Cash on Delivery (COD),
• EmaanMall Wallet or internal credit balance.

2. Payment methods available to buyers may vary based on location, order size, and product type.
3. For COD orders, payment shall be deemed collected only after successful delivery and confirmation by EmaanMall’s logistics partner.

9.5 Supplier Settlement and Payout Schedule

1. EmaanMall shall disburse supplier payments on a weekly or biweekly basis, as per the platform’s standard settlement cycle.
2. Settlement amounts will include all successfully delivered and completed orders, after deducting:

• Commissions,
• Service fees,
• Refunds and returns,
• Taxes (if applicable).

3. Payments will be transferred to the Supplier’s registered bank account or other verified payment method.
4. Suppliers must ensure that all bank details and beneficiary information provided are accurate and current.
5. EmaanMall shall not be liable for delays or failed transfers caused by incorrect account details, banking errors, or supplier inaction.

9.6 Invoicing and Taxation

1. Suppliers are responsible for complying with all tax laws and regulations, including sales tax, income tax, and any provincial or federal levies applicable to their business.
2. Suppliers must provide valid National Tax Number (NTN) or Sales Tax Registration information as part of their account profile.
3. EmaanMall will issue commission invoices to suppliers for all fees and deductions made, in compliance with Pakistani tax laws.
4. Where required by law, EmaanMall may withhold applicable taxes at source and remit them to the relevant tax authorities.
5. Suppliers are responsible for issuing tax-compliant invoices to buyers for their own product sales, including details of applicable GST or VAT.
6. EmaanMall may request suppliers to submit monthly sales summaries or invoices for reconciliation and audit purposes.

9.7 Payment Reconciliation and Reporting

1. Suppliers may access detailed transaction reports, including commissions, fees, deductions, and settlement history, through their Vendor Dashboard.
2. Any discrepancies must be reported to EmaanMall in writing within five (5) working days of receiving a payout summary.
3. EmaanMall will review the claim and, if verified, adjust the amount in the subsequent settlement cycle.
4. Failure to report discrepancies within the specified period will be deemed as acceptance of the payment summary.

9.8 Handling of Refunds and Chargebacks

1. In case of approved refunds (as per Section 8), EmaanMall may deduct the refunded amount directly from the supplier’s future settlements.
2. If a buyer initiates a chargeback through a payment gateway, EmaanMall will investigate the claim and may temporarily hold the disputed amount until resolution.
3. Suppliers must cooperate with EmaanMall’s dispute team by providing necessary evidence (e.g., delivery proof, invoices, or product photos).
4. If the chargeback is resolved in favor of the buyer, the supplier shall bear the loss including transaction fees.

9.9 Deductions and Adjustments

EmaanMall reserves the right to make automatic deductions or adjustments from supplier settlements for:

• Order refunds or reversals,
• Policy violation penalties,
• Delivery failure costs,
• Buyer compensation claims approved by EmaanMall,
• Tax or government-imposed levies,
• Overpayments or accounting corrections.

All deductions will be transparently displayed in the Supplier’s financial dashboard.

9.10 Currency and Exchange Rate Policy

1. All payments will be processed in Pakistani Rupees (PKR) unless otherwise stated in a separate agreement.
2. For cross-border transactions, exchange rates applied will follow the prevailing interbank rate at the time of settlement.
3. Any bank conversion or transfer charges will be borne by the Supplier unless otherwise agreed.

9.11 Payment Disputes

1. If a Supplier believes a payment or deduction has been made in error, they must submit a formal Payment Dispute Request through EmaanMall’s Vendor Support within five (5) business days of payout.
2. The request must include relevant documents such as invoices, transaction IDs, and communication records.
3. EmaanMall will review the dispute within 7–10 business days and issue a written response with the outcome.
4. The Supplier agrees that EmaanMall’s decision will be final and binding, based on transaction evidence and policy compliance.

9.12 Payment Holds and Suspension

EmaanMall reserves the right to withhold or delay payments under the following conditions:

• Ongoing disputes or chargebacks,
• Suspected fraudulent activity,
• Violation of Terms or compliance failure,
• Pending verification of business credentials or tax documents,
• Ongoing investigation of order complaints or quality issues.

Payment will be released only after the matter is resolved to EmaanMall’s satisfaction.

9.13 Final Settlement and Termination of Account

1. Upon termination or deactivation of a supplier account, EmaanMall will conduct a final reconciliation of all pending orders, refunds, and fees.
2. Any remaining balance after deductions will be remitted to the supplier’s registered bank account within 30 days, subject to clearance of disputes.
3. If the supplier owes money to EmaanMall, the outstanding amount will be invoiced and must be paid within seven (7) days of notice.
4. EmaanMall reserves the right to pursue legal remedies for recovery of unpaid dues.

9.14 Limitation of Liability

1. EmaanMall shall not be responsible for delays caused by banking systems, payment gateways, force majeure events, or regulatory restrictions.
2. Under no circumstances shall EmaanMall be liable for indirect, incidental, or consequential losses arising from payment delays, technical errors, or supplier negligence.
3. The Supplier agrees to fully indemnify EmaanMall against any claims, costs, or penalties resulting from non-compliance with taxation or invoicing obligations.

2. Definitions

Section 2: Definitions — For the purposes of these Terms and Conditions, the following expressions shall have the meanings assigned to them below, unless the context clearly indicates otherwise:

2.1 “EmaanMall Distribution Marketplace” or “EmaanMall”

Refers to the digital e-commerce platform owned and operated by EmaanMall, which enables businesses and individuals to list, promote, distribute, and sell goods or services to buyers, retailers, or end users. EmaanMall acts as an intermediary platform facilitating trade but does not directly own or sell the products listed by suppliers.

2.2 “Platform”

Means the online website, mobile application, and related digital tools operated under the domain emaanmall.com, including any subdomains, APIs, dashboards, or communication systems provided by EmaanMall.

2.3 “Supplier”

Refers to any individual, company, or business entity that lists or offers products for sale on the EmaanMall Distribution Marketplace, whether as a manufacturer, distributor, wholesaler, or authorized dealer.

2.4 “Distributor”

Means an entity that purchases goods in bulk directly from manufacturers or authorized sources and resells them through EmaanMall to retailers, wholesalers, or end users.

2.5 “Manufacturer”

Refers to an individual or organization engaged in the production or fabrication of goods, who lists such products on EmaanMall for direct or indirect sale to distributors, retailers, or consumers.

2.6 “Dealer” or “Wholesaler”

Means a business or individual who purchases goods in bulk quantities for the purpose of resale, whether online or offline, through the EmaanMall platform.

2.7 “Buyer” or “Customer”

Refers to any person, retailer, business entity, or end user who purchases or intends to purchase products from suppliers listed on EmaanMall.

2.8 “Account” or “Vendor Dashboard”

Means the online account created and maintained by a supplier, distributor, manufacturer, or dealer upon registration on EmaanMall, used to manage listings, orders, payments, and communication with buyers.

2.9 “Products”

Means all goods, items, or materials that are listed, offered, or sold through EmaanMall, whether physical or digital in nature, and including packaging, labeling, and related accessories.

2.10 “Order”

Refers to any confirmed purchase or sale transaction initiated by a buyer through the EmaanMall platform and accepted by a supplier.

2.11 “Transaction”

Means the complete commercial exchange between a buyer and a supplier conducted through EmaanMall, including order placement, payment, shipment, and fulfillment.

2.12 “Commission” or “Service Fee”

Means the percentage or fixed amount charged by EmaanMall for facilitating sales or services on its platform.

2.13 “Policies”

Refers to all rules, regulations, operational procedures, and guidelines issued or published by EmaanMall from time to time, including but not limited to the Privacy Policy, Return Policy, and Product Listing Policy.

2.14 “Business Day”

Means any day other than a Saturday, Sunday, or public holiday in Pakistan on which banks and commercial institutions are generally open for business.

2.15 “Force Majeure”

Refers to any event or circumstance beyond a party’s reasonable control — such as natural disasters, war, strikes, pandemics, or government restrictions — that prevents or delays the performance of obligations under these Terms.

2.16 “Confidential Information”

Means all non-public information disclosed by one party to another, including business data, trade secrets, product pricing, customer lists, and technical information, whether written, verbal, or digital in form.

3. Eligibility & Registration

Section 3: Eligibility & Registration — written in a professional, detailed, and legally clear format for EmaanMall Distribution Marketplace, consistent with the tone of the earlier sections.

3.1 Eligibility Requirements

To become a registered Supplier, Distributor, Manufacturer, or Dealer on EmaanMall Distribution Marketplace, the applicant must meet the following eligibility criteria:

1. Legal Entity: The applicant must be a legally recognized business entity or an individual conducting lawful commercial activities. This includes sole proprietorships, partnerships, private limited companies, corporations, or registered trade bodies.
2. Legal Age: The individual applying on behalf of the business must be at least 18 years of age and possess full legal capacity to enter into binding contracts under the laws of Pakistan.
3. Compliance with Laws: The applicant must comply with all applicable local, provincial, and federal laws, including business registration, tax, customs, trade, and consumer protection regulations.
4. Authorized Representation: If registration is made on behalf of a company, the person applying must be duly authorized to represent, act, and enter into contracts for and on behalf of that company.

3.2 Registration Process

To list products or offer services on EmaanMall Distribution Marketplace, vendors must complete the official registration process as outlined below:

1. Application Submission: Applicants shall fill out the official EmaanMall registration form, providing accurate and up-to-date business details, including legal name, address, contact information, and nature of business.
2. Document Verification: The following documents may be required during the verification process:
   • Valid National Tax Number (NTN) certificate
   • Copy of CNIC of the authorized person
   • Business registration or trade license
   • Bank account details (for payment settlements)
   • Proof of business location (utility bill, lease agreement, or ownership document)
   • Product catalog or portfolio (if applicable)
3. Review and Approval: EmaanMall reserves the right to review all registration submissions and may approve, reject, or request additional information at its sole discretion. The platform may conduct background checks or business verifications through third-party services to ensure authenticity.
4. Account Activation: Once approved, the supplier will be provided access to a Vendor Dashboard through which product listings, inventory, and orders can be managed.
5. Ongoing Compliance: The supplier must keep all registration details current and immediately notify EmaanMall of any change in business name, ownership, contact information, or other critical data.

3.3 Accuracy and Truthfulness of Information

1. The supplier warrants that all information submitted during registration and throughout their engagement with EmaanMall is accurate, complete, and truthful.
2. Any misrepresentation, falsification, or omission of material information shall constitute a breach of these Terms and may result in immediate suspension or termination of the supplier’s account without prior notice.
3. EmaanMall reserves the right to take legal action or withhold payments in cases of fraudulent or misleading information provided during registration.

3.4 Business Verification and Inspection Rights

1. EmaanMall reserves the right to conduct physical or virtual inspections of a supplier’s business premises, warehouse, or manufacturing unit to ensure legitimacy and compliance with marketplace standards.
2. Suppliers shall fully cooperate with EmaanMall’s compliance team during such inspections and shall provide all requested documents or evidence in a timely manner.
3. Failure to comply with verification requests may result in account suspension, delay in approval, or termination of access to platform services.

3.5 Non-Transferability of Account

1. The supplier’s EmaanMall account is non-transferable and shall not be sold, leased, assigned, or otherwise transferred to any other individual or entity without prior written approval from EmaanMall.
2. Unauthorized transfer or sharing of account access may lead to permanent termination and forfeiture of all payments due at that time.

3.6 Multiple Accounts Policy

1. A supplier is permitted to operate only one registered account per business entity unless explicitly authorized in writing by EmaanMall.
2. EmaanMall reserves the right to merge, suspend, or delete duplicate accounts that appear to represent the same business or individual.

3.7 EmaanMall’s Right to Refuse or Cancel Registration

1. EmaanMall retains the absolute right to refuse registration, deny access, or terminate any supplier account at its discretion, including cases where:
   • The supplier fails verification checks;
   • The supplied information is inaccurate or incomplete;
   • The business nature conflicts with EmaanMall’s policies or ethical standards;
   • The supplier has previously violated EmaanMall’s Terms or engaged in fraudulent activities.
2. Such refusal or cancellation shall not entitle the supplier to any form of compensation, damages, or claims against EmaanMall.

4. Account Responsibilities

Section 4: Account Responsibilities — written in the same formal, legal-style English consistent with the previous sections for EmaanMall Distribution Marketplace.

4.1 General Obligations

Upon successful registration, every Supplier, Distributor, Manufacturer, or Dealer (hereinafter referred to collectively as “Supplier”) shall be fully responsible for maintaining and operating their EmaanMall Vendor Account in a lawful, ethical, and secure manner. The Supplier agrees to use the account strictly for business purposes related to the sale, distribution, or promotion of products through EmaanMall Distribution Marketplace, and not for any personal, fraudulent, or unauthorized activity.

4.2 Confidentiality of Login Credentials

1. Each Supplier is responsible for maintaining the confidentiality and security of their login credentials, including usernames, passwords, and any associated authentication details.
2. Suppliers must not share, disclose, or transfer their login credentials to any third party without prior written authorization from EmaanMall.
3. EmaanMall shall not be held liable for any loss, damage, or unauthorized transactions arising from the Supplier’s failure to safeguard their account credentials.
4. If any unauthorized access or suspicious activity is detected, the Supplier must immediately notify EmaanMall’s support team in writing.

4.3 Accuracy and Integrity of Account Information

1. Suppliers must ensure that all information provided in their account dashboard — including company profile, contact information, tax details, and product listings — is accurate, complete, and regularly updated.
2. Misleading, false, or outdated information may result in suspension or removal of listings and may affect the Supplier’s overall rating and visibility on the platform.
3. EmaanMall reserves the right to verify or audit any information displayed in a Supplier’s account at any time.

4.4 Authorized Use and Access

1. Only the registered Supplier or its duly authorized employees or representatives may access and operate the Vendor Account.
2. The Supplier shall be responsible for all actions, communications, uploads, or transactions performed through their account, whether done by themselves or by any person acting on their behalf.
3. The Supplier must ensure that all persons with access to the account are aware of and comply with these Terms and Conditions.

4.5 Prohibition of Unauthorized or Fraudulent Activity

The Supplier agrees not to engage in any of the following acts:

• Creating multiple accounts without EmaanMall’s written permission;
• Using fake identities, misleading trade names, or false addresses;
• Posting fraudulent or duplicate listings;
• Manipulating product ratings, reviews, or feedback;
• Engaging in fraudulent orders, artificial sales boosting, or misuse of platform promotions;
• Misusing EmaanMall’s name, logo, or intellectual property;
• Attempting to gain unauthorized access to EmaanMall’s systems or other users’ accounts.

EmaanMall reserves the right to immediately suspend or permanently terminate any account found involved in such activities and may take legal action where applicable.

4.6 Communication and Conduct

1. Suppliers must maintain professional, respectful, and ethical communication with buyers, EmaanMall staff, and other vendors at all times.
2. Abusive language, harassment, discrimination, or unethical conduct of any kind is strictly prohibited.
3. All communications related to transactions should be conducted only through authorized channels provided by EmaanMall (such as chat, order messages, or vendor dashboard tools).
4. Off-platform solicitation of buyers or attempts to bypass EmaanMall’s order system are not allowed and may lead to permanent account termination.

4.7 Account Security and Monitoring

1. EmaanMall employs reasonable security measures to protect account data and user information; however, Suppliers are equally responsible for maintaining proper cybersecurity practices on their devices and networks.
2. The Supplier agrees that EmaanMall may monitor or audit account activity to ensure compliance with these Terms and to prevent fraud, misuse, or violations.
3. Any detected irregularities may result in immediate suspension pending investigation.

4.8 Suspension and Reinstatement of Account

1. EmaanMall reserves the right to temporarily suspend or restrict any account in case of suspected policy violations, security threats, or pending verification checks.
2. During suspension, the Supplier may not list, sell, or withdraw funds until the issue is resolved.
3. To reinstate access, the Supplier must cooperate fully with EmaanMall’s support team, provide requested documentation, and rectify any identified non-compliance.

4.9 Account Deactivation by Supplier

1. A Supplier may request voluntary deactivation of their account by submitting a written request to EmaanMall’s support department.
2. Before closure, all pending orders must be fulfilled or lawfully canceled, and all outstanding payments, fees, or disputes must be settled.
3. Once deactivated, access to the Vendor Dashboard and its data may be permanently removed in accordance with EmaanMall’s data retention policy.

4.10 Consequences of Breach

1. Any violation of the obligations stated in this section may lead to account suspension, permanent termination, withholding of payments, and/or legal proceedings, depending on the severity of the breach.
2. EmaanMall shall not be liable for any financial or reputational loss suffered by the Supplier as a result of such disciplinary actions.

5. Supplier Responsibilities

Section 5: Supplier Responsibilities — written in the same professional, legal, and business-compliant tone as before, specifically for EmaanMall Distribution Marketplace.

5.1 General Obligations

1. Every Supplier registered on EmaanMall Distribution Marketplace (including Distributors, Manufacturers, and Dealers) is required to conduct business in a lawful, ethical, transparent, and professional manner at all times.
2. The Supplier shall be solely responsible for the accuracy, legality, and quality of all products and information provided on the platform.
3. The Supplier must ensure that all commercial activities conducted through EmaanMall comply with applicable Pakistani trade laws, consumer protection regulations, import/export requirements, and industry standards.
4. Suppliers are expected to maintain EmaanMall’s reputation for reliability, honesty, and trustworthiness through fair trade and responsible business practices.

5.2 Product Listing Responsibilities

1. All product listings must be accurate, complete, and truthful, including correct titles, images, specifications, materials, origin, and pricing.
2. Suppliers must not misrepresent, exaggerate, or conceal any information related to the quality, function, or usability of their products.
3. Product descriptions must comply with EmaanMall’s Product Listing Policy and should not contain misleading claims, offensive content, or unauthorized brand references.
4. Each product listing must include necessary compliance or safety information when applicable (e.g., expiry date, certification number, or safety label).
5. Counterfeit, fake, or replica items are strictly prohibited. Violation may result in immediate account termination and legal action.

5.3 Product Authenticity and Legality

1. The Supplier guarantees that all products offered on the platform are authentic, original, and legally owned or authorized for sale.
2. The Supplier must possess valid distribution or manufacturing rights for branded items and must not infringe upon third-party intellectual property rights.
3. The sale of illegal, banned, or restricted products (e.g., narcotics, unauthorized pharmaceuticals, counterfeit electronics, weapons, etc.) is strictly forbidden.
4. If any product is found to be counterfeit, mislabeled, or in violation of the law, EmaanMall reserves the right to remove the listing, withhold payments, and initiate further investigation.

5.4 Quality Assurance

1. The Supplier must ensure that all products are of merchantable quality, free from defects, and conform to their listed specifications.
2. Products must be properly inspected, packaged, and labeled before dispatch to ensure they meet consumer expectations and regulatory requirements.
3. EmaanMall reserves the right to perform random quality inspections or request product samples for verification.
4. Repeated customer complaints or verified quality issues may result in penalties, listing restrictions, or account suspension.

5.5 Order Fulfillment and Timely Delivery

1. The Supplier shall promptly process and fulfill all confirmed orders received through the EmaanMall platform.
2. All orders must be packed and shipped within the specified timeframe communicated in the product listing or as agreed with the buyer.
3. The Supplier must use reliable and trackable delivery methods and ensure that products are securely packaged to prevent damage in transit.
4. Any delay, shortage, or stock unavailability must be immediately communicated to EmaanMall and the buyer through proper channels.
5. Repeated delays or cancellations due to Supplier negligence may affect vendor ratings and result in temporary suspension.

5.6 Pricing Transparency and Consistency

1. The Supplier must set product prices that are clear, consistent, and inclusive of all applicable taxes, duties, or surcharges.
2. Prices listed on EmaanMall must not exceed the supplier’s standard retail or distribution rates in other markets or platforms.
3. Any change in pricing must be updated in real time through the Vendor Dashboard to avoid buyer disputes or payment discrepancies.

5.7 Stock and Inventory Management

1. The Supplier shall maintain accurate inventory levels and promptly update stock availability on EmaanMall.
2. “Out of stock” or unavailable products must not be displayed as available for sale.
3. Overselling or non-delivery of confirmed orders due to poor inventory management will be treated as a violation of these Terms.

5.8 Communication and Customer Service

1. The Supplier must respond to all buyer inquiries, complaints, or messages politely and within a reasonable time frame (ideally within 24–48 hours).
2. Misleading, rude, or unprofessional communication is strictly prohibited.
3. Suppliers must provide after-sale support where applicable (e.g., warranty, return, or replacement requests).
4. EmaanMall reserves the right to monitor communication between buyers and suppliers to ensure quality assurance and policy compliance.

5.9 Compliance with Applicable Laws

1. Suppliers must comply with all applicable Pakistani trade, taxation, customs, and product safety regulations.
2. If a product category requires special permissions (e.g., pharmaceuticals, cosmetics, electronics, or food items), the Supplier must obtain all relevant licenses and certifications prior to listing.
3. EmaanMall reserves the right to request such certifications at any time and may delist non-compliant products without prior notice.

5.10 Return, Refund, and Replacement Handling

1. The Supplier is responsible for processing all valid return or replacement requests raised by buyers in accordance with EmaanMall’s Return & Refund Policy.
2. Returned goods must be inspected upon receipt, and the buyer must be refunded or provided with a replacement where appropriate.
3. If a Supplier repeatedly refuses to honor return policies, EmaanMall may intervene, process refunds directly, and recover the amount from the Supplier’s payable balance.

5.11 Cooperation with EmaanMall

1. Suppliers must cooperate fully with EmaanMall’s support, compliance, or audit teams whenever required.
2. EmaanMall may request data, documentation, or clarification related to sales performance, product authenticity, or disputes.
3. Non-cooperation or delayed response may lead to account penalties or suspension.

5.12 Responsibility for Third-Party Actions

1. If the Supplier employs logistics partners, agents, or third-party service providers for packaging, shipping, or customer service, the Supplier remains fully liable for their actions or omissions.
2. EmaanMall shall not be held responsible for errors, losses, or delays caused by such third parties engaged by the Supplier.

5.13 Ethical Conduct and Business Integrity

1. Suppliers must conduct business honestly, avoiding corruption, bribery, or any unethical practice.
2. No supplier shall offer or accept any form of commission, gift, or benefit that could influence transactions or decisions on the platform.
3. Any evidence of unethical behavior shall lead to immediate suspension and potential legal action.

10. Data Privacy, Confidentiality, and Information Security Policy

Section 10: Data Privacy, Confidentiality, and Information Security Policy — written in the same legal, professional, and marketplace-standard format for EmaanMall Distribution Marketplace. This section ensures transparency and legal compliance regarding how EmaanMall handles all supplier, distributor, manufacturer, dealer, and buyer data.

10.1 Purpose and Scope

This section governs the collection, use, processing, storage, and protection of all personal and business data shared with or obtained by EmaanMall Distribution Marketplace (“EmaanMall”). It applies to all Suppliers, Manufacturers, Distributors, Dealers, and other third-party entities using the EmaanMall platform, as well as buyers and users interacting with it. EmaanMall is committed to ensuring the highest standards of privacy, data security, and confidentiality in accordance with applicable Pakistani data protection laws and international privacy principles such as the General Data Protection Regulation (GDPR), where relevant.

10.2 Data Collection and Purpose of Use

EmaanMall collects and processes data strictly for legitimate business and operational purposes, including but not limited to:

1. Account creation and verification, including identity and business license validation.
2. Order management, transaction processing, and customer communication.
3. Payment collection, settlement, and invoicing.
4. Fraud detection and security monitoring.
5. Performance analysis and service improvement.
6. Marketing, promotions, and personalized recommendations (only with user consent).
7. Compliance with legal, regulatory, and tax requirements.

The data collected may include, but is not limited to:

• Business and contact information (name, address, email, phone, registration details).
• Product and sales information.
• Banking and financial details (for settlement purposes).
• Device, browser, and usage data (for system performance and analytics).

10.3 Confidential Information

1. All non-public business, operational, or financial data shared between EmaanMall and suppliers shall be considered confidential information.
2. Both parties agree to keep such information strictly confidential and not disclose it to any third party without prior written consent, except as required by law or regulatory authorities.
3. Confidential information includes but is not limited to:

• Pricing strategies, commission rates, and supplier terms.
• Sales performance reports and buyer analytics.
• Source codes, algorithms, or internal processes of EmaanMall.
• Supplier product formulations, business models, or proprietary information.

This obligation of confidentiality shall survive the termination or expiration of the supplier’s relationship with EmaanMall.

10.4 Data Ownership and Rights

1. All personal and business data provided by suppliers or buyers remains the property of the respective party.
2. By using the platform, suppliers grant EmaanMall a non-exclusive, royalty-free, worldwide license to process, analyze, and use their data solely for operational, analytical, and promotional purposes within the marketplace ecosystem.
3. EmaanMall may aggregate and anonymize supplier data for business insights, trends, and statistical reporting, without disclosing any individual identity or confidential details.
4. EmaanMall reserves the right to retain transaction and account data for as long as necessary to comply with legal obligations, resolve disputes, or enforce agreements.

10.5 Data Sharing and Third-Party Access

1. EmaanMall may share supplier and buyer data only with:

• Authorized logistics and payment partners for order fulfillment and settlements.
• Legal, tax, or regulatory bodies when required under applicable law.
• Marketing or analytics service providers, under strict confidentiality agreements.

2. EmaanMall does not sell, trade, or rent supplier or buyer data to any third party for profit.
3. All third-party partners are bound by data protection agreements ensuring that they handle shared data securely and lawfully.

10.6 Data Storage, Security, and Protection

1. EmaanMall implements robust technical and organizational security measures to safeguard all stored data against unauthorized access, alteration, loss, or misuse.
2. These include:

• Secure socket layer (SSL) encryption for all data transmission.
• Access control mechanisms with role-based permissions.
• Encrypted storage for sensitive information (e.g., passwords, payment credentials).
• Regular system audits, vulnerability testing, and compliance checks.

3. Suppliers are responsible for maintaining the confidentiality of their login credentials, and any unauthorized use of their accounts shall be promptly reported to EmaanMall.
4. EmaanMall shall not be liable for any data loss or breach resulting from supplier negligence, weak passwords, or unauthorized third-party access.

10.7 Supplier Responsibilities in Data Protection

1. Suppliers must ensure that any buyer or employee data they collect, store, or process through EmaanMall is handled lawfully, securely, and only for legitimate business purposes.
2. Suppliers may not use buyer data obtained from EmaanMall for:

• Unsolicited marketing or spamming;
• Sharing with competitors or third parties;
• Any activity violating privacy or consumer protection laws.

3. Suppliers are required to implement adequate data protection measures within their own systems, including access control, encryption, and secure data retention practices.
4. In case of a data breach within a supplier’s system, they must notify EmaanMall within 48 hours of detection and cooperate fully in remediation efforts.

10.8 Data Retention and Deletion

1. EmaanMall retains supplier and buyer data only for as long as necessary to fulfill business, legal, or compliance obligations.
2. Once retention requirements are fulfilled, the data will be securely deleted or anonymized.
3. Suppliers may request deletion of their account data by submitting a written request to EmaanMall, subject to pending transactions or disputes being fully resolved.
4. EmaanMall may retain certain records (e.g., invoices, tax documents, and transaction logs) for the duration required by law.

10.9 Data Breach Notification and Response

1. In the event of any data breach affecting supplier or buyer information, EmaanMall shall:

• Notify affected parties within 72 hours of confirmed breach detection.
• Investigate the incident and mitigate further exposure.
• Coordinate with law enforcement or regulatory bodies if necessary.

Suppliers and users are expected to cooperate fully with EmaanMall’s incident response procedures.

10.10 Intellectual Property and System Access

1. All rights, titles, and interests in the EmaanMall platform, software, databases, content, and trademarks remain the sole property of EmaanMall.
2. Suppliers are granted a limited, revocable, non-transferable right to access and use the platform solely for legitimate commercial purposes.
3. Any attempt to reverse-engineer, copy, modify, or exploit the system or its data infrastructure is strictly prohibited and may result in immediate suspension or legal action.

10.11 Legal Compliance and Cross-Border Data Transfers

1. EmaanMall complies with all applicable data protection laws and e-commerce regulations within Pakistan and other operating jurisdictions.
2. Where data may be transferred or processed outside Pakistan, EmaanMall ensures equivalent levels of protection through binding agreements and secure transfer mechanisms.
3. Suppliers conducting cross-border transactions are responsible for ensuring compliance with all relevant export control, trade, and data protection regulations.

10.12 Termination and Post-Termination Data Obligations

1. Upon termination of a supplier’s account or business relationship, all access to EmaanMall’s systems and databases will be revoked immediately.
2. Suppliers must return or delete any confidential or personal data obtained through EmaanMall, unless retention is legally required.
3. EmaanMall reserves the right to retain necessary records for audit, tax, and dispute resolution purposes for up to five (5) years post-termination.

10.13 Limitation of Liability

1. EmaanMall shall not be liable for indirect or consequential losses arising from unauthorized access, cyberattacks, or supplier negligence in data handling.
2. EmaanMall’s total liability in any data-related claim shall not exceed the total commission fees paid by the supplier in the preceding three (3) months.
3. Suppliers agree to indemnify and hold EmaanMall harmless against any claims, penalties, or damages resulting from their own data protection failures.

10.14 Consent and Updates to Privacy Policy

1. By registering or continuing to use EmaanMall, all suppliers and users consent to the collection, processing, and use of their data in accordance with this policy.
2. EmaanMall reserves the right to amend or update this policy from time to time to reflect legal, technical, or operational changes.
3. All changes will be notified via dashboard announcement or email, and continued use of the platform shall constitute acceptance of the revised policy.

11. Compliance, Legal Obligations, and Force Majeure Policy

Section 11: Compliance, Legal Obligations, and Force Majeure Policy — written in the same legal, comprehensive, and professional style used in earlier sections for EmaanMall Distribution Marketplace. This section ensures suppliers fully understand their legal responsibilities, regulatory obligations, anti-counterfeit standards, and how force majeure situations are handled under EmaanMall’s framework.

11.1 Purpose and Scope

This section establishes the legal, ethical, and operational compliance standards required of all Suppliers, Manufacturers, Distributors, and Dealers (“Suppliers”) operating through EmaanMall Distribution Marketplace (“EmaanMall”). It ensures that all parties adhere to applicable laws, trade regulations, consumer protection standards, and fair business practices in all transactions conducted via the platform. This section also defines the principles governing Force Majeure—circumstances beyond reasonable control that may temporarily excuse either party from fulfilling contractual obligations.

11.2 Supplier Legal Compliance Obligations

1. Suppliers must comply with all applicable laws, regulations, and government requirements, including but not limited to:

• National and regional trade, import/export, and commercial laws;
• Consumer protection, competition, and anti-fraud regulations;
• Taxation laws, including accurate reporting and remittance of applicable taxes;
• Health, safety, and environmental standards for all listed products;
• Intellectual property rights (IPR) protection.

2. Suppliers shall obtain and maintain all necessary licenses, permits, and registrations required to legally operate their business in their respective jurisdictions.
3. Any violation, suspension, or revocation of such licenses must be immediately reported to EmaanMall.
4. Suppliers are responsible for ensuring all products, packaging, and labeling meet the mandatory legal and safety requirements set by relevant authorities.
5. EmaanMall reserves the right to conduct periodic audits or request documentation to verify supplier compliance at any time.

11.3 Anti-Counterfeit and Authenticity Requirements

1. Suppliers must guarantee that all products listed and sold through EmaanMall are authentic, original, and legally sourced.
2. The sale of counterfeit, replica, stolen, expired, or illegally imported goods is strictly prohibited.
3. Suppliers must provide supporting documentation upon request, such as:

• Authorized distribution letters from brand owners;
• Certificates of authenticity;
• Purchase invoices from verified sources.

4. Any supplier found engaging in counterfeit or deceptive sales practices may face:

• Immediate suspension or termination of account;
• Permanent ban from the platform;
• Legal action, including civil or criminal proceedings.

5. EmaanMall reserves the right to seize or remove any suspected counterfeit listings without prior notice.

11.4 Compliance with Product-Specific Regulations

1. Suppliers are required to comply with all product category-specific laws, including but not limited to:

• Pharmaceuticals, supplements, and medical devices — must have proper registration, expiration labeling, and quality certification.
• Food and beverages — must meet hygiene and packaging standards defined by the Pakistan Standards and Quality Control Authority (PSQCA) or relevant global authorities.
• Electrical, electronic, or hazardous materials — must include necessary safety warnings and certifications.
• Cosmetics and personal care items — must comply with labeling and composition requirements, including manufacturing date and batch number.

2. Suppliers are fully liable for any regulatory or legal violations resulting from improper product listing, misrepresentation, or non-compliance.

11.5 Fair Trade and Ethical Business Conduct

1. Suppliers shall conduct their business on EmaanMall honestly, transparently, and without deceptive or manipulative practices.
2. The following activities are strictly prohibited:

• False advertising or misleading product descriptions.
• Artificial inflation or manipulation of ratings and reviews.
• Offering bribes, incentives, or kickbacks to buyers or EmaanMall employees.
• Engaging in predatory pricing or anti-competitive conduct.

3. Suppliers must maintain an ethical standard consistent with integrity, fairness, and respect in all commercial dealings.

11.6 Tax Compliance and Financial Integrity

1. Suppliers must comply with all applicable tax laws, including registration with tax authorities (e.g., FBR in Pakistan).
2. Suppliers are solely responsible for the accurate declaration and payment of taxes related to their sales through EmaanMall.
3. EmaanMall may, when required by law, deduct withholding taxes or issue official invoices in accordance with regulatory requirements.
4. Any fraudulent tax activity or evasion will result in immediate termination of supplier privileges and possible legal prosecution.

11.7 Export Controls and Trade Restrictions

1. Suppliers must comply with all export control, import, and customs regulations applicable in their jurisdiction and the buyer’s location.
2. The sale or export of products to countries or entities restricted under international sanctions or embargoes is strictly forbidden.
3. Suppliers are responsible for ensuring that all shipments, documentation, and labeling comply with trade compliance laws.
4. EmaanMall shall not be held liable for any violations, fines, or confiscations resulting from a supplier’s breach of export or import regulations.

11.8 Reporting and Investigation of Violations

1. EmaanMall encourages a zero-tolerance policy toward illegal or unethical business practices.
2. Any supplier or buyer may report suspected violations by contacting EmaanMall’s Compliance Department.
3. Upon receipt of a report, EmaanMall may conduct an internal investigation, request documentation, or suspend listings during review.
4. Suppliers found in violation may face disciplinary actions, including warnings, penalties, or permanent removal from the platform.

11.9 Force Majeure Events

1. Neither EmaanMall nor the Supplier shall be held liable for failure or delay in performing their contractual obligations due to Force Majeure Events.
2. “Force Majeure” includes, but is not limited to:

• Natural disasters (earthquakes, floods, storms, fires);
• War, terrorism, civil unrest, or acts of sabotage;
• Government actions, trade embargoes, or legal prohibitions;
• Epidemics, pandemics, or widespread health emergencies;
• Internet outages, power failures, or major supply chain disruptions beyond control.

3. The affected party must:

• Notify the other party within seven (7) days of the occurrence of such an event;
• Provide reasonable evidence of the impact on performance;
• Resume obligations promptly once conditions normalize.

4. If the Force Majeure event continues for more than thirty (30) consecutive days, either party may terminate the agreement without liability, provided that all pending obligations prior to the event are fulfilled.

11.10 Consequences of Non-Compliance

1. Failure to comply with any provision under this section may result in:

• Account suspension or termination;
• Withholding of funds or settlements;
• Legal proceedings for damages or recovery;
• Blacklisting from all EmaanMall-affiliated platforms.

2. EmaanMall reserves the right to report serious violations to relevant regulatory or law enforcement authorities.

11.11 Indemnification

1. The supplier agrees to indemnify, defend, and hold harmless EmaanMall, its affiliates, officers, and employees from and against all claims, damages, losses, liabilities, and expenses arising from:

• Breach of any law, regulation, or these Terms;
• Sale or distribution of counterfeit or defective goods;
• Non-compliance with export, tax, or product safety obligations.

2. This clause survives termination or expiration of the supplier’s agreement with EmaanMall.

11.12 Governing Law and Jurisdiction

1. These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.
2. Any dispute, controversy, or claim arising from or relating to compliance, obligations, or force majeure shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan (unless otherwise mutually agreed).

12. Intellectual Property Rights and Brand Representation Policy

Section 12: Intellectual Property Rights and Brand Representation Policy for EmaanMall Distribution Marketplace — written in the same legal, professional, and regulatory-compliant tone as the previous sections. This section defines the rules and responsibilities regarding use of trademarks, copyrights, product images, brand names, and proprietary materials on EmaanMall by suppliers, manufacturers, distributors, and dealers.

12.1 Purpose and Scope

This section establishes the Intellectual Property (IP) and Brand Representation standards applicable to all Suppliers, Manufacturers, Distributors, and Dealers (“Suppliers”) using the EmaanMall Distribution Marketplace (“EmaanMall”). The purpose of this policy is to ensure that all parties respect the ownership rights of brands, creators, and third parties, and to protect EmaanMall from the listing or promotion of counterfeit, misleading, or unauthorized branded content.

12.2 Intellectual Property Ownership

1. All logos, trademarks, service marks, slogans, designs, databases, platform code, and user interface elements of EmaanMall are the exclusive property of EmaanMall Distribution Marketplace.
2. No Supplier is granted any license or right to use EmaanMall’s intellectual property except for the limited purpose of operating and marketing through the platform.
3. Any unauthorized use, reproduction, or modification of EmaanMall’s content, name, or system is strictly prohibited and may result in legal action.
4. Suppliers retain ownership of their own registered trademarks, logos, product photos, and promotional content, provided they do not infringe on third-party rights.

12.3 Supplier’s Obligations Regarding Brand Representation

1. Suppliers must ensure that all product listings, brand names, and images uploaded to EmaanMall accurately represent their products and comply with intellectual property laws.
2. Use of any third-party brand name, logo, trademark, or image requires explicit written authorization from the brand owner.
3. Suppliers must not:

• Misrepresent affiliation with a brand or manufacturer;
• Use trademarks, trade names, or logos of other companies without permission;
• List “branded” products that are unverified, unauthorized, or counterfeit;
• Alter or manipulate brand packaging or images to mislead buyers.

4. All product representations must maintain authenticity, accuracy, and transparency regarding brand origin, ownership, and specifications.

12.4 Prohibited Intellectual Property Violations

1. Listing or distributing counterfeit, imitation, or replica products of known brands.
2. Using copyrighted images, videos, or written descriptions copied from other websites or brand catalogs without authorization.
3. Uploading any content that violates patent, trademark, design, or copyright rights of third parties.
4. Registering multiple accounts to circumvent IP enforcement measures.
5. Selling or promoting products bearing fake labels, unauthorized logos, or misleading packaging.
6. Engaging in keyword manipulation by using brand names in product titles or tags without authorization.

Any violation may result in immediate account suspension, product removal, and legal proceedings for damages and infringement.

12.5 Intellectual Property Verification and Documentation

1. Suppliers listing branded products may be required to provide proof of authorization such as:

• Official distribution or dealership certificates;
• Authorization letters from brand owners;
• Purchase invoices from licensed wholesalers or manufacturers.

2. EmaanMall reserves the right to request, review, and verify such documents at any time to confirm authenticity.
3. Failure to provide satisfactory proof may result in removal of the listing, withholding of funds, or termination of the supplier’s account.

12.6 Use of EmaanMall’s Brand Assets

1. Suppliers are not permitted to use the EmaanMall logo, name, slogan, or trademarks on packaging, marketing materials, or advertisements without prior written authorization.
2. Any permitted use must strictly follow EmaanMall’s Brand Usage Guidelines, ensuring the brand is represented professionally and consistently.
3. Unauthorized use of the EmaanMall name for independent promotions, domain registrations, or social media handles is strictly prohibited.

12.7 Product Images, Descriptions, and Content Rights

1. Suppliers must upload original product images and content that accurately depict the product being sold.
2. Use of stock or copied images from other e-commerce platforms or brand websites without consent is not allowed.
3. Suppliers grant EmaanMall a non-exclusive, royalty-free license to use their product content (including text, images, videos, and specifications) for marketing and promotional purposes on EmaanMall and its affiliated platforms.
4. Suppliers remain responsible for ensuring that any uploaded content does not infringe upon third-party intellectual property rights.
5. If a dispute arises concerning content ownership, EmaanMall reserves the right to remove or disable access to the disputed content until the issue is legally resolved.

12.8 Handling of IP Complaints and Enforcement

1. EmaanMall maintains a formal Intellectual Property Complaint Procedure through which brand owners or authorized representatives can report infringement.
2. Upon receipt of a valid IP complaint, EmaanMall may:

• Temporarily remove the infringing listing(s);
• Notify the supplier to submit proof of ownership or authorization within a specified time;
• Escalate the issue to legal authorities if necessary.

3. Suppliers found guilty of repeated or willful infringement will be subject to:

• Permanently removal from the platform;
• Forfeiture of pending settlements;
• Blacklisting from future participation;
• Civil or criminal legal action by EmaanMall or brand owners.

12.9 Counterfeit Product Handling and Penalties

1. Any supplier found listing counterfeit or unauthorized branded goods shall face immediate termination of account access and withholding of payments.
2. EmaanMall reserves the right to share supplier details with brand owners, authorities, or law enforcement for investigation and prosecution.
3. EmaanMall may also impose financial penalties to cover reputational or operational damages caused by counterfeit activities.
4. All costs incurred during legal proceedings, product removals, or refunds due to counterfeit items will be borne solely by the supplier.

12.10 Supplier’s Indemnity for IP Violations

1. Suppliers shall indemnify and hold harmless EmaanMall, its affiliates, directors, and employees from all claims, damages, or losses arising from IP infringement or unauthorized brand use.
2. This indemnity includes, but is not limited to:

• Legal costs, settlement fees, and compensation to affected brand owners;
• Loss of reputation or platform damage due to supplier misconduct.

3. This clause shall survive the termination or suspension of the supplier’s account.

12.11 EmaanMall’s Rights and Enforcement Authority

1. EmaanMall retains the right to remove, suspend, or block any supplier account or listing suspected of IP infringement without prior notice.
2. EmaanMall reserves the right to collaborate with brand protection agencies, law enforcement, and international IP watchdogs to monitor violations.
3. All enforcement actions taken by EmaanMall in relation to IP violations are final and binding.

12.12 Limitation of Liability

1. EmaanMall acts solely as an intermediary between buyers and suppliers and does not assume liability for any IP infringement committed by a supplier.
2. However, EmaanMall will take immediate corrective measures upon verified notification of infringement.
3. The responsibility for ensuring compliance with intellectual property laws rests entirely with the supplier.

12.13 Governing Law and Jurisdiction

1. This policy and all disputes related to intellectual property or brand representation shall be governed by the laws of the Islamic Republic of Pakistan.
2. The courts of Karachi, Pakistan shall have exclusive jurisdiction over any legal proceedings arising from or related to this section.

13. Product Safety, Quality Assurance, and Prohibited Items Policy

Section 13: Product Safety, Quality Assurance, and Prohibited Items Policy for EmaanMall Distribution Marketplace — written in the same professional, legal, and compliance-based tone as previous sections. This section defines standards and obligations for product safety, quality verification, and compliance for all Suppliers, Manufacturers, Distributors, and Dealers using the platform.

13.1 Purpose and Scope

This section establishes the product safety and quality control requirements applicable to all products listed, sold, or distributed through the EmaanMall Distribution Marketplace (“EmaanMall”). Its purpose is to ensure that all goods made available to buyers meet legal, health, and safety standards, and that suppliers maintain responsibility for the authenticity, quality, and lawful distribution of their products. This policy applies to all Suppliers, Manufacturers, Distributors, and Dealers (collectively referred to as “Suppliers”) operating on the platform.

13.2 Supplier Responsibility for Product Safety

1. Suppliers must ensure that all products listed on EmaanMall are safe for use, authentic, and free from defects that could harm consumers or damage property.
2. Each Supplier must comply with applicable local, national, and international safety standards relevant to their product category.
3. Products must:

• Be new, unused, and in good condition;
• Meet applicable industry and regulatory certifications (e.g., ISO, CE, PSQCA, FDA, etc.);
• Include clear and accurate labeling regarding composition, usage, and safety warnings;
• Contain no hazardous materials unless permitted under law with proper documentation.

4. Suppliers are solely responsible for ensuring that all goods comply with safety laws of Pakistan and any jurisdiction in which they operate or export.

13.3 Quality Assurance Standards

1. All Suppliers must implement adequate quality control procedures before listing or dispatching products.
2. Quality control shall include inspection for:

• Product authenticity and originality;
• Functional testing (where applicable);
• Packaging integrity and labeling compliance;
• Batch or expiry verification for consumables, pharmaceuticals, or chemicals.

3. Products with incorrect labeling, expired dates, missing warranties, or physical defects may be rejected, removed, or penalized.
4. EmaanMall reserves the right to audit, inspect, or sample supplier products for verification of compliance with quality standards.

13.4 Prohibited and Restricted Items

Suppliers are strictly prohibited from listing, distributing, or promoting the following categories of products on EmaanMall:

A. Illegal or Restricted Products

• Counterfeit or pirated goods;
• Stolen or misappropriated merchandise;
• Goods violating any national import/export restrictions;
• Items under customs seizure or embargo.

B. Hazardous, Unsafe, or Banned Materials

• Explosives, weapons, ammunition, and firearms;
• Toxic chemicals, flammable substances, or radioactive materials;
• Products containing asbestos or other banned substances;
• Defective electrical goods posing fire or shock risk.

C. Health and Safety Sensitive Items

• Unregistered medicines, supplements, or medical devices;
• Cosmetics, foods, or beverages lacking regulatory approvals;
• Products making false or misleading medical claims;
• Expired or adulterated consumables.

D. Culturally or Ethically Prohibited Items

• Items promoting hate speech, obscenity, or violence;
• Products offensive to Islamic values, public morality, or Pakistani law;
• Alcohol, pork-based items, or materials deemed haram (forbidden) under Sharia.

E. Misleading or Deceptive Goods

• Products falsely labeled as “original,” “certified,” or “organic”;
• Items replicating brand packaging without authorization;
• Products with manipulated reviews or counterfeit certification marks.

EmaanMall reserves the right to add, remove, or update the above categories at its sole discretion based on legal or safety considerations.

13.5 Product Testing, Certification, and Verification

1. Suppliers must provide proof of safety certification for any regulated product category upon request.
2. Documentation may include:

• Laboratory test reports;
• Regulatory authority certificates;
• Product registration numbers;
• Warranty or conformity declarations.

3. EmaanMall may require periodic submission of safety or conformity certificates before allowing continued sale of certain goods.
4. EmaanMall reserves the right to suspend listings that lack adequate documentation or fail inspection.

13.6 Handling of Unsafe or Defective Products

1. If any product listed on EmaanMall is found to be unsafe, defective, expired, or misrepresented, EmaanMall may immediately:

• Remove or suspend the listing;
• Notify buyers who purchased the affected products;
• Require the Supplier to initiate recall or replacement procedures;
• Report the Supplier to relevant authorities if public safety is at risk.

2. Suppliers are fully responsible for all costs and liabilities arising from the sale of defective or unsafe goods, including refunds, damages, and recalls.
3. Suppliers must promptly notify EmaanMall of any known defects, recalls, or safety alerts related to their listed products.

13.7 Inspection, Sampling, and Quality Verification by EmaanMall

1. EmaanMall reserves the right to conduct periodic product inspections or sampling to verify compliance with safety and quality standards.
2. If a product fails inspection, EmaanMall may:

• Remove the product from sale;
• Issue warnings or suspend the supplier’s account;
• Withhold settlements pending corrective action;
• Report findings to authorities.

3. Suppliers must fully cooperate with any quality audit or investigation initiated by EmaanMall.

13.8 Supplier Liability for Unsafe or Non-Compliant Products

1. Suppliers shall bear full legal and financial responsibility for all damages, losses, or injuries caused by unsafe, defective, or prohibited goods.
2. This includes:

• Customer compensation and refunds;
• Legal fines, product recalls, and penalties;
• Losses incurred by EmaanMall due to reputational or operational damage.

3. EmaanMall shall not be held liable for any claim or injury arising from a supplier’s product, whether due to negligence, design defect, or quality failure.
4. Suppliers agree to indemnify and hold EmaanMall harmless from all claims, disputes, or proceedings resulting from product safety violations.

13.9 Corrective and Enforcement Actions

1. Upon detection of non-compliance, EmaanMall may take any of the following actions:

• Suspend or permanently ban the supplier’s account;
• Remove all associated product listings;
• Withhold payments until full resolution;
• Impose monetary penalties or service charges;
• Refer the matter to law enforcement or regulatory authorities.

2. EmaanMall’s enforcement decisions are final and binding.

13.10 Product Authenticity and Traceability

1. Suppliers must ensure traceability of all goods through invoices, batch records, and supplier documentation.
2. Products with unverifiable sources or inconsistent documentation may be deemed non-compliant and removed.
3. Suppliers must maintain records for at least two (2) years after each sale, available for EmaanMall’s review upon request.

13.11 Continuous Improvement and Compliance Monitoring

1. Suppliers are encouraged to adopt ongoing quality improvement programs, including staff training and supplier audits.
2. EmaanMall may conduct periodic compliance reviews to ensure adherence to this policy.
3. Failure to meet required improvements may result in account downgrading or suspension.

13.12 Governing Law and Jurisdiction

This policy shall be governed by the laws of the Islamic Republic of Pakistan, and all disputes or claims arising from it shall fall under the exclusive jurisdiction of the courts of Karachi, Pakistan.